Frequently Asked Questions

Your Guide to Luxury Timepieces and Premium Service

Are all watches sold on ZEITAUKTION authentic?

Yes, every timepiece undergoes a rigorous multi-point inspection by our certified master watchmakers to guarantee 100% authenticity and functional integrity before being listed.

What is the standard shipping time for international orders?

We offer fully insured express shipping worldwide. Domestic orders typically arrive within 2-3 business days, while international deliveries generally take 5-7 business days depending on customs processing.

Do the watches come with a warranty?

Every watch purchased from ZEITAUKTION includes a 12-month in-house warranty covering the movement and mechanical reliability, providing you with peace of mind for your investment.

What is your return policy for luxury items?

We offer a 14-day return period. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all security tags intact for a full refund.

Which payment methods do you accept?

We accept a variety of secure payment options including major credit cards (Visa, Mastercard, AMEX), PayPal, and direct bank wire transfers for high-value transactions.

How are the watches packaged for delivery?

Each watch is securely packed in a neutral, shock-resistant outer box to ensure privacy and protection. Inside, you will find our signature ZEITAUKTION packaging along with the watch's documentation and certificate of authenticity.